All of our orders are shipped via trusted courier services (UPS, Purolator, or FedEX). Orders containing live plants are shipped using services with an estimated transit time of 4 days or less to ensure your treasured plants spend as little time in transit as possible.
Orders are shipped Canada-wide on Mondays and Tuesdays (excluding holidays). For Ontario and Quebec destinations with a 1-day estimated transit time, orders may also ship on Wednesdays.
We do not ship orders with plants on Thursdays or Fridays, as we prioritize the health of our plants and aim to avoid extended transit times over weekends. This schedule helps ensure your growing gems arrive happy and healthy.
Once shipped, all orders will receive a tracking number. Please ensure arrangements are made to receive your package promptly and welcome your newest plant babies home.
Packaging & Plant Care
All orders are packed with care to give your plants the best chance of arriving safely. Whenever possible, plants are shipped in their growing medium (unless not required, such as air plants or bulbs) to reduce stress during transit.
Shipping Risks & Responsibility
While we take every precaution in packing, live plants are perishable. By placing a shipping order, you acknowledge the risks associated with shipping live goods. This includes, but is not limited to:
Leaf Damage
Delays, mishandling, or loss by the courier
These are not under our liabilities.
Due to the nature of live plants, we are unable to offer or purchase shipping insurance. If your package is lost, please contact us and we will assist in submitting a claim. Please note that couriers do not accept claims for damaged live goods.
Failed Delivery / Returns
Parcels that are returned to sender or not retrieved are not eligible for refund.
Any additional shipping fees due to incorrect or incomplete addresses will be the responsibility of the customer.
Orders may be held until outstanding balances are resolved.
Shipping Limitations
We can only ship to locations with an estimated delivery time of 4 days or less. If this is not available for your address, we will contact you with available options.
Some less-serviced or rural areas may have limited courier options or higher shipping rates. In these cases, additional shipping fees may apply, and we will reach out prior to processing your order to confirm.

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Cold Weather Shipping
Winter weather can be unpredictable, and our top priority is ensuring your plants arrive safely. To prevent cold damage, we may temporarily hold shipments if temperatures along the route pose a risk. Orders are prioritized as soon as conditions improve, and we closely monitor the forecast to ship at the earliest safe opportunity. If there’s a chance your package could be delayed over the weekend or encounter extreme cold, we may adjust the shipping schedule accordingly.

Orders typically ship within 3-5 business days, but severe weather may cause additional delays. We strive to ship only when temperatures in your region are above 0°C and include a complimentary heat pack during the cooler months to keep your plants warm in transit.

To help ensure a smooth delivery, we recommend monitoring your tracking information and arranging for someone to receive the package promptly to prevent exposure to the cold. If you experience any issues upon delivery, please email us with photos within 6 hours of receipt.

Thank you for your patience and understanding as we take every precaution to keep your green companions safe on their journey!

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Plant Care After Shipping
Travel can be tough on plants! When your plant arrives, it may show signs of stress as it adjusts to its new environment. With proper lighting and watering, it should bounce back in no time. We recommend waiting at least two weeks before repotting or fertilizing to avoid adding any extra stress to your new plant.

We take great care in packaging all plants to ensure they arrive safely. However, if your plant doesn’t look healthy upon arrival, please email us with a photo within 6 hours of delivery, and we’ll be happy to assist.